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Services
Déménagement international
Associations
À propos
AMOOV always strives to deliver innovative and tailor-made solutions to meet the specific moving needs of our clients. From specialized packing and unpacking requirements to securing storage and transport of your belongings to your chosen destination, AMOOV is your reliable moving partner in making any relocation easy and possible for you.
Sirelo demande...
Quel est votre police d'assurance? Comment gérez-vous les éventuels dommages?
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Quel est le meilleur conseil que vous donneriez aux clients?
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Avis
33% des utilisateurs recommandent ce déménageur
G.B.
26 juillet 2024
on Sirelo
Pire entreprise avec qui j’ai eu affaire.
Ils sont très fort pour vous vendre leur service mais après… juste un enfer.
Des surcoûts aléatoires, un suivi inexistant et une incompétence généralisée.
Au final j’ai du tout faire moi même, pour que mon déménagement avance. Et même jusqu’à refaire moi même leurs facture.
J’ai 2 conseils :
- ne vous fiez pas aux nombreux faux avis sur les sites de review bien noté.
- si vous vous êtes fait avoir comme moi et que vous êtes français, utilisez le site du gouvernent signal conso pour les signaler auprès de la DGCCRF ça a fonctionné pour moi et a débloqué de nombreuse situation.
Ils sont très fort pour vous vendre leur service mais après… juste un enfer.
Des surcoûts aléatoires, un suivi inexistant et une incompétence généralisée.
Au final j’ai du tout faire moi même, pour que mon déménagement avance. Et même jusqu’à refaire moi même leurs facture.
J’ai 2 conseils :
- ne vous fiez pas aux nombreux faux avis sur les sites de review bien noté.
- si vous vous êtes fait avoir comme moi et que vous êtes français, utilisez le site du gouvernent signal conso pour les signaler auprès de la DGCCRF ça a fonctionné pour moi et a débloqué de nombreuse situation.
Organisation
Déménagé de Grenoble (France) à Tokyo (Japon)
Swales
15 juillet 2024
on Sirelo
Avoid this Company at all costs -Good Sales & Initial Contact but Operationally Flawed
Initially good contact, commercial, dedicated moving manager, volume estimation
We provided all information regarding access to our house, photographs & measurements and were informed by return the size of truck that would come to pickup and that access would not be a problem
A truck arrived on the date & time expected but it was too big and could not access the house. Amoov proposed to hire a local removal company to shuttle the load from our house to where the truck was parked AT OUR COST, which we politely declined.
Promises were made to send a suitable truck 3 days later.
All this time we had sold the house and the new owners were waiting to move in - with late fees applying every day of delay
The next pickup was also unsuccesful - a suitable truck was not available so again re-organised for 3 days later + remember the late penalty fees !
since a suitable truck was still unavailable, Amoov proposed that we personally hire a small removals van from a local firm, they offered to deduct the cost from our final invoice, and we would pack and shuttle the load to the truck - in desperation we agreed to this, hired the van, took it home, packed it and drove to the parking area of the large truck. WHICH DIDN'T ARRIVE. Explanation - it had broken down !! didn't believe them
So the small van had to be returned to avoid late return fee. Only option was to drive back home and unload back into our house.
The following morning, a local removal firm arrived to load onto 3 small vans and take our belongings to storage
We then informed Amoov that we no longer had any confidence that they were capable of delivering our belongings safely and securely to literally the other side of the world
So currently our goods are in storage at a warehouse and we are trying to end all involvement of Amoov.
We are waiting for an invoice from them - or rather hoping for a refund and compensation in view of the disruption and additional cost we incurred which for reference amount to approximately the same cost as the intial move.
This company completely failed to achieve even the first step of transport despite having all necessary information.
To summarise, we are extremely dissatisfied and would definitely not recommend this company
- as a sidenote, each individual (perhaps with the exception of one) was polite and did try to help. It seems there were staff changes and handover not efficiently handled which led to huge miscommunication and mismanagement. We have no malice towards any individual, but the overall experience with the company was draining, physically, emotionally and financially.
Update 12th Oct 2023
Given the situation and the extremely high costs we incurred we politely requested a full refund.
With reference to the reply to the initial review, Amoov Customer Service dept stated that they accept full accountability for the situation
Yet they are now refusing to refund and stating we are lucky that they are not invoicing us for cancellation costs !
I will emphasis how utterly dissatisfied we are with their service and follow up. It seems all staff are now ignoring phone calls and emails.
We bitterly regret ever entering into a contract with this company.Lire la suite
Initially good contact, commercial, dedicated moving manager, volume estimation
We provided all information regarding access to our house, photographs & measurements and were informed by return the size of truck that would come to pickup and that access would not be a problem
A truck arrived on the date & time expected but it was too big and could not access the house. Amoov proposed to hire a local removal company to shuttle the load from our house to where the truck was parked AT OUR COST, which we politely declined.
Promises were made to send a suitable truck 3 days later.
All this time we had sold the house and the new owners were waiting to move in - with late fees applying every day of delay
The next pickup was also unsuccesful - a suitable truck was not available so again re-organised for 3 days later + remember the late penalty fees !
since a suitable truck was still unavailable, Amoov proposed that we personally hire a small removals van from a local firm, they offered to deduct the cost from our final invoice, and we would pack and shuttle the load to the truck - in desperation we agreed to this, hired the van, took it home, packed it and drove to the parking area of the large truck. WHICH DIDN'T ARRIVE. Explanation - it had broken down !! didn't believe them
So the small van had to be returned to avoid late return fee. Only option was to drive back home and unload back into our house.
The following morning, a local removal firm arrived to load onto 3 small vans and take our belongings to storage
We then informed Amoov that we no longer had any confidence that they were capable of delivering our belongings safely and securely to literally the other side of the world
So currently our goods are in storage at a warehouse and we are trying to end all involvement of Amoov.
We are waiting for an invoice from them - or rather hoping for a refund and compensation in view of the disruption and additional cost we incurred which for reference amount to approximately the same cost as the intial move.
This company completely failed to achieve even the first step of transport despite having all necessary information.
To summarise, we are extremely dissatisfied and would definitely not recommend this company
- as a sidenote, each individual (perhaps with the exception of one) was polite and did try to help. It seems there were staff changes and handover not efficiently handled which led to huge miscommunication and mismanagement. We have no malice towards any individual, but the overall experience with the company was draining, physically, emotionally and financially.
Update 12th Oct 2023
Given the situation and the extremely high costs we incurred we politely requested a full refund.
With reference to the reply to the initial review, Amoov Customer Service dept stated that they accept full accountability for the situation
Yet they are now refusing to refund and stating we are lucky that they are not invoicing us for cancellation costs !
I will emphasis how utterly dissatisfied we are with their service and follow up. It seems all staff are now ignoring phone calls and emails.
We bitterly regret ever entering into a contract with this company.Lire la suite
Déménagé de Chavanay (France) à Auckland (Nouvelle-Zélande)
Lucas Keller
24 mars 2023
on Sirelo
Great team in London, very careful to not damage our newly painted walls and refurbished flooring. They picked up everything rather than dragging.
Move a bit late (1 week later than originally planned 40 promised days), despite emphasizing urgency.
Very friendly follow-up!
Move a bit late (1 week later than originally planned 40 promised days), despite emphasizing urgency.
Very friendly follow-up!
Déménagé de Dubaï (Émirats arabes unis) à Londres (Royaume-Uni)
